{"id":2624,"date":"2021-03-04T08:38:40","date_gmt":"2021-03-04T08:38:40","guid":{"rendered":"https:\/\/www.sangiorgiopalacehotel.it\/site\/faq\/"},"modified":"2025-02-22T10:18:13","modified_gmt":"2025-02-22T10:18:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.sangiorgiopalacehotel.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row full_width=&#8221;stretch_row_content&#8221; full_height=&#8221;yes&#8221; el_id=&#8221;header-page&#8221; css=&#8221;.vc_custom_1603265279298{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; wpex_bg_position=&#8221;left bottom&#8221;][vc_column css=&#8221;.vc_custom_1603201960106{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614680033481{background-image: url(https:\/\/www.sangiorgiopalacehotel.it\/site\/wp-content\/uploads\/2021\/03\/banner-faq@2x.jpg?id=2150) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;header-internal&#8221; el_class=&#8221;header-faq&#8221;][vc_column_inner]<figure class=\"vcex-image vcex-module wpex-clr textcenter logo\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block\"><a href=\"https:\/\/www.sangiorgiopalacehotel.it\/en\/\" title=\"Hotel 4 stella Ragusa Ibla\"><img decoding=\"async\" width=\"9999\" height=\"445\" src=\"https:\/\/www.sangiorgiopalacehotel.it\/site\/wp-content\/uploads\/2020\/10\/logo-sangiorgio-white.svg\" class=\"wpex-align-middle\" alt=\"\" loading=\"lazy\" \/><\/a><\/div><\/figure><div class=\"vcex-spacing wpex-w-100 wpex-clear spacing-under-logo\" style=\"height:0px;\"><\/div><span class=\"vcex-heading vcex-module wpex-text-2xl wpex-font-normal wpex-m-auto wpex-max-w-100 vcex-heading-plain wpex-block wpex-text-center white sottotitolo-header\" style=\"font-family:adelia;\"><span class=\"vcex-heading-inner wpex-inline-block wpex-clr\">Frequently Asked Questions<\/span><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1603783718334{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; wpex_bg_position=&#8221;left bottom&#8221; el_class=&#8221;row-proportion cavallo-sotto&#8221;][vc_column width=&#8221;1\/12&#8243; css=&#8221;.vc_custom_1603201960106{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][vc_column width=&#8221;10\/12&#8243;]<h1 class=\"vcex-heading vcex-module wpex-text-2xl wpex-font-normal wpex-m-auto wpex-max-w-100 vcex-heading-plain wpex-h1 wpex-block wpex-text-center\"><span class=\"vcex-heading-inner wpex-inline-block wpex-clr\">FAQ<\/span><\/h1>[\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html]PGgxIGNsYXNzPSJpbWctZGl2aWRlciI+PGltZyBzcmM9Imh0dHBzOi8vd3d3LnNhbmdpb3JnaW9wYWxhY2Vob3RlbC5pdC9zaXRlL3dwLWNvbnRlbnQvdXBsb2Fkcy8yMDIwLzEwL2VtYmxlbWEtbG9nby5zdmciPjwvaDE+[\/vc_raw_html][\/vc_column][\/vc_row][vc_row el_class=&#8221;row-proportion cavallo-sopra&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_toggle title=&#8221;Anti-Covid Procedures&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; open=&#8221;true&#8221; el_class=&#8221;riga-faq&#8221; el_id=&#8221;covid-faq&#8221;]\n<ul>\n<li>All our staff wear face mask<\/li>\n<li>Our guests are required to use face mask in all the common spaces<\/li>\n<li>Safety social distancing of 1 meter<\/li>\n<li>Use of the elevator one person at a time if not in the same family<\/li>\n<li>Higienizing idro-alcohloic gel solution at every floor of the hotel<\/li>\n<li>Anti-Covid signage all around the hotel<\/li>\n<li>Room cleaning every day and room sanitization at every guest departure<\/li>\n<li>Safe buffet breakfast served from our staff<\/li>\n<\/ul>\n<p><a class=\"btn-covid-faq\" href=\"https:\/\/www.sangiorgiopalacehotel.it\/en\/hotel-covid-free\/\">Read More<\/a>[\/vc_toggle][vc_toggle title=&#8221;Can I book with the hotel staff?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]You can book with the hotel staff via e-mail. We just ask a credit card number as a guarantee for your reservation. [\/vc_toggle][vc_toggle title=&#8221;Why should I book with the hotel staff?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]If you book with us, we will have the opportunity to give you a personalized treatment, depending on your needs and requests.<\/p>\n<p>Booking with the hotel staff is easy and fast.<\/p>\n<p>No pre-payment will be asked: you will pay the bill at checking out and you will be able to modify or cancel your reservation up to 48 hours before your arrival.[\/vc_toggle][vc_toggle title=&#8221;Can I modify or cancel a confirmed booking?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]You can modify or cancel a confirmed booking up to 48 hours before your arrival. Should you cancel your reservation after that date, a penalty of one night will be charged on your credit card.[\/vc_toggle][vc_toggle title=&#8221;Will you charge my credit card when i confirm the reservation?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]We require a credit card as guarentee for the reservation. Nothing will be charged on the given credit card. If you cancel the reservation afted the established deadline, a penalty of one night will be charged.[\/vc_toggle][vc_toggle title=&#8221;How can I pay my bill?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]You can pay cash up to the established limit of \u20ac 1999,00 or with credit card (Visa, Mastercard, American Express). If you prefer to pay by check or by bank transfer, we ask you to make the payment before your arrival or at check in.[\/vc_toggle][vc_toggle title=&#8221;Shoul I pay a city tax?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]A tourist tax of \u20ac3 per person per night is applied for a maximum of seven consecutive days. Children under the age of 12 are exempt.<\/p>\n<p><a href=\"https:\/\/www.comune.ragusa.gov.it\/cittadino\/tasse\/imposta_sogg.html\"> See city tax regulation in Ragusa by clicking here.<\/a>[\/vc_toggle][vc_toggle title=&#8221;How can I get to the hotel?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]By car, follow directions to Ragusa and then to Ragusa Ibla. Go to via Ottaviano, where you can park just a few meters from the hotel entrance. See details.<\/p>\n<p>By Train, reach Ragusa or Ragusa Ibla train station. From Ragusa Ibla station you can reach the hotel by taxi; from Ragusa station you can reach the hotel by taxi or bus n. 11, 33, 1 festivo or 3 notturno, getting down at Ottaviano or Giardini Iblei stops.<\/p>\n<p>Bby bus, reach Ragusa bus station. From there you can reach the hotel by taxi or by bus n. 11, 33, 1 festivo or 3 notturno, getting down at Ottaviano or Giardini Iblei stops.<br \/>\nThe nearest airports are Comiso and Catania.[\/vc_toggle][vc_toggle title=&#8221;Where I can park when arriving at the hotel?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]You can park in Via Ottaviano in a public free parking just near the hotel main entrance.<\/p>\n<p>You can also park in our private parking just 30 meters away from the hotel main entrance. This is a private open car park and it&#8217;s free for our guests.[\/vc_toggle][vc_toggle title=&#8221;Can I reserve a transfer?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]Yes, just ask availability and rates at the hotel reception. We will book it for you. [\/vc_toggle][vc_toggle title=&#8221;What time can I check in? And what time is check out?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]Check in is available from 2 PM, check out should be done before 11 AM.<\/p>\n<p>If you wish to have a last walk in Ragusa Ibla in the afternoon, you can leave us your luggage.[\/vc_toggle][vc_toggle title=&#8221;How far is the city center?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]At the 5th floor of the hotel, you will find an exit that is 100 meters far from the main square of the old town Ragusa Ibla. The center of Ragusa is 1,5 Km far from the hotel.<\/p>\n<p>You can reach it in 30 minutes on foot or in 7 minutes by car.<\/p>\n<p>If you wish to visit both parts of the city, we strongly recommend to our guests to take a bus to reach the center of Ragusa.<\/p>\n<p>From there, you can have a wonderful walk going down to the old town, enjoying nice views and taking very nice pictures near the church of Santa Maria delle Scale.[\/vc_toggle][vc_toggle title=&#8221;How far is the seaside and which are the nearest beaches?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]The nearest beach is Marina di Ragusa, towards west, 25 Km away from the hotel. Near that, you can also find Donnalucata and Punta Secca. Towards east, you can find Pozzallo and Marina di Modica, 30 Km away from the hotel.<\/p>\n<p>Near them, you can also find Sampieri or Santa Maria del Focallo.[\/vc_toggle][vc_toggle title=&#8221;Do you have a pool?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq hidden&#8221;]We don\u2019t have a swimming pool. Inside the hotel we have a little pool inside a cave with jacuzzi. If you wish to spend a day in a pool, we will be glad to give you some suggestions.[\/vc_toggle][vc_toggle title=&#8221;Do you accept pets?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]Pets are welcome. If you come with your pet, please tell us before: we will assign you a room near our garden. You will pay a fee of \u20ac 30,00 for extra cleaning service and a deposit of \u20ac 50,00.<\/p>\n<p>We ask you to limit your pet walking to your room and necessary movements to reach it or leave it, reducing thus chances of contact with allergic people. We also ask you not to leave your pet alone inside your room.[\/vc_toggle][vc_toggle title=&#8221;Is it possible to smoke?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]In accordance witl law 3 of January 16th 2003, it is forbidden to smoke in all the spaces inside the hotel, including rooms. It is possible to smoke in ouitside areas.<\/p>\n<p>Some rooms have patio or balcony; furthermore, the hotel have a lot of outside areas.<\/p>\n<p>In any case, we ask you to respect the environment and use ashtrays, asking them at hotel staff if you don\u2019t see them outside. [\/vc_toggle][vc_toggle title=&#8221;Do you have a laundry service?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]Yes, we have laundry service. This service is guaranteed by an external provider. Inside your room, you will find a pricelist and a bag where you can put the dirty laundry.<\/p>\n<p>Please give that bag at reception, indicating what is inside. the delivery of clean laundry is guaranteed in a maximum of 48 hours.[\/vc_toggle][vc_toggle title=&#8221;Is WI-FI available?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]WI-FI is FREE and available in all the hotel areas. Just ask password at reception.[\/vc_toggle][vc_toggle title=&#8221;Is the hotel accessible to disabled people?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]All the hotel common spaces are fully accessible for disabled people. We also have accessible rooms. Please ask availability of accessible rooms before reserving.[\/vc_toggle][vc_toggle title=&#8221;What time do you serve breakfast? What does it include?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]Breakfast is served every day from 7 to 10 AM.<\/p>\n<p>Our Breakfast includes homemade cakes, pastries and croissants, fresh fruits, yogurt, cereals, fresh and hot drinks and a corner with a selection of cheese, cold cuts, eggs and typical Sicilian products.[\/vc_toggle][vc_toggle title=&#8221;Do you serve food or drinks for intolerant or allergic people?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]Of course, a selection of products dedicated to intolerant or alergic people is available asking at the hotel staff.<\/p>\n<p>Anyway, we recommend to give this kind of information to the hotel before your arrival.[\/vc_toggle][vc_toggle title=&#8221;Can you make a packet lunch?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]Of course, we can make packet lunch on request. We usually make them during the morning along with brekfast, so you can pick them startin from 7 AM.<\/p>\n<p>We strongly recommend to reserve packet lunch during the previous day. Finally, we remind you that it is forbidden to take food or drinks away from the breakfast hall. We make breakfast with fresh products, easily perishable if not well kept.<\/p>\n<p>So, the hotel is not responsible for the consumption of food taken away from breakfast.[\/vc_toggle][vc_toggle title=&#8221;Does this hotel have an ecological certification?&#8221; style=&#8221;simple&#8221; size=&#8221;lg&#8221; el_class=&#8221;riga-faq&#8221;]No, we do not have ecological certifications. Nonetheless, we are committed to preserve the environment: we think that our guests\u2019 wellness is strongly linked to the sourrounding nature\u2019s wellness.<\/p>\n<p><strong>URBAN SUSTAINABILITY<\/strong><br \/>\nWe did not build a new hotel, we renovated an abandoned noble house and the remains of a monastery of the XVI century and its garden.<\/p>\n<p><strong>ELECTRICITY<\/strong><br \/>\nWe only use low-consumption led lights. Electricity inside the room only works when guest is inside and put its card in the specific slot.<\/p>\n<p><strong>HEATING AND AIR CONDITIONING<\/strong><br \/>\nHeating and air conditioning only works when the guest is inside the room and in a sustainable temperature range.<\/p>\n<p><strong>SEPARATE WASTE COLLECTION<\/strong><br \/>\nWe always separate our waste and encourage our guests to do the same<\/p>\n<p><strong>SUSTAINABLE TRANSPORT<\/strong><br \/>\nWe show our guests the best ways to visit Ragusa on foot or with public transport. Further, we have a Park and Charge station for electric cars just a few meters from the hotel entrance.<\/p>\n<p><strong>WATER<\/strong><br \/>\nAll our taps wear water flow reducers. All our toilets have dual flush. We collect rain water and use it to irrigate our garden. To avoid big consumption of water and detergents, we encourage our guests to leave on the sink the towels they would like to be changed.<\/p>\n<p><strong>PLASTIC<\/strong><br \/>\nWe use dispenser for soap and shower gel instead of single use plastic packages.[\/vc_toggle][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; full_height=&#8221;yes&#8221; el_id=&#8221;header-page&#8221; css=&#8221;.vc_custom_1603265279298{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; wpex_bg_position=&#8221;left bottom&#8221;][vc_column css=&#8221;.vc_custom_1603201960106{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1614680033481{background-image: 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